Manager - EvergreenHealth Sport and Spine Care

Monroe, WA, United States

EvergreenHealth Sport & Spine Care provides diagnosis and non-surgical treatment of spine, muscle and nerve dysfunction and pain caused by degenerative conditions and injuries. Our team approach combines state-of-the-art medical care with compassion to improve your quality of life. EvergreenHealth believes that each employee makes a significant contribution to our success. We believe in working together to enrich the health and well-being of every life we touch. Job Summary Manages the day-to-day operations and profit and loss of clinical and procedural facilities for sports and spine care, including physicians/staff management, patient scheduling, patient flow, medical records, patient accounting, supply ordering and complaint resolution. Leadership Principles We are the stewards of our culture. How we embrace and live our values and these principles cultivates our culture. We are accountable for exceptional outcomes and for constant improvement. We are committed to continuous, incremental improvement to eliminate waste, inefficiency, ineffective communication, and variations in our processes. We are “teachers and coaches” supporting the professional growth of our staff, to help our teams achieve their highest potential. We are committed to learning and growing as leaders in the application of these principles. We are consistently responsive to those we serve. We listen and communicate effectively, always seeking first to understand and then to be understood. We are inclusive and transparent in our decision making and communications. We role model healthy and rewarding personal lives that are balanced with the demands or our work. We find opportunities every day to genuinely recognize and celebrate the excellent work of our staff, physicians and volunteers. Primary Duties: Achieves budgeted expenses and revenue on a monthly and annual basis. On an annual basis, develops revenue and expense projections for department and capital budgets within EvergreenHealth guidelines. Ensures the office and personnel follow EvergreenHealth policies. Ensures operation is in regulatory compliance with all governing agencies or bodies (OSHA, J C, Medicare, HIPAA etc.). Responsible for the timeliness, accuracy, and security of patient medical records within the office. Responsible for ensuring staff are trained in proper PMSI use and newly implemented EMR processes and procedures. Works in collaboration for the development and promotion of continuous quality improvement culture. Follows through on projects from design through completion, learning and next steps, in conjunction with the medical director(s), department leadership, staff and others as appropriate. Responsible for CQI indicator monitoring, data collection and reporting. Teams with physicians to ensure clinic is operating at peak efficiency. Coordinates with primary care and other specialty managers to ensure a seamless referral process and maximize system integrity. Monitors and when necessary, develops improvement plans to increase patient satisfaction. Provides oversight and initiates strategies and goals to ensure an effective and efficient revenue cycle. Monitors labor productivity reports against the targets using the Premier OA system and is accountable for clinic targets and standard key performance indicators set through the annual organizational budget & performance target settings. In coordination with division leadership and EvergreenHealth Strategic Priorities, develops growth strategies for clinic. Performs other duties as assigned. Minimum Qualifications License, Certification, Education or Experience: REQUIRED for the position: Associate degree or equivalent combination of education and experience. 2 years of management experience in a healthcare setting, preferably in a medical clinic. DESIRED for the position: Bachelor’s degree Experience managing medical clinics Project and change management experience and/or Lean training